Shipping policy

Shipping & pickup

Local pickup (free)

Live in or near Snoqualmie? Pickup is your fastest option, and it's free. We'll send a confirmation email as soon as your order is ready. When you arrive, just give us your name and order number and we'll have it waiting.

Please pick up within 30 days of your order date. We're a small shop without much back-room space, so anything not collected after 30 days will be donated to a local nonprofit, and we're not able to offer a refund past that point.

Shipping

We ship within the continental US only. Orders take 2 to 3 business days to prepare, and then delivery time depends on the carrier. We use USPS, UPS, and FedEx and choose whichever gets your order to you best.

Shipping is a flat $12, and it's free on orders over $75. Every order is packed by hand, and gift boxes get an extra bit of care before they head out the door.

Please note: we're not able to ship live plants, so those are available for local pickup only.

Lost or stolen packages

Once an order leaves our hands we can't be responsible for packages that are lost or stolen in transit. That said, we don't want you left in the lurch, so please reach out and we'll help you file a claim with the carrier and work toward a fix.

Wrong address or returned packages

If a package comes back to us because of an incorrect shipping address or a failed delivery, you're responsible for the reshipment cost, and we're not able to refund the original shipping. Please double-check your address at checkout so your order lands where it should.

Out-of-stock items

Our online and in-store inventory share the same shelves, so once in a while something sells in the shop before we can pull it for an online order. If that happens, we'll let you know within 72 hours and refund the sold-out item. We also reserve the right to cancel an order if an item is no longer available.