Refund policy

Refund policy

We want you to love what you ordered. If something isn't quite right, here's how returns work.

In-store returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible, your item needs to be in the same condition you received it: unworn or unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.

A few things we're not able to take back: perishable goods (like food or plants), custom or personalized products (like special orders), personal care items (like beauty products), and candles. Sale items and gift cards are final sale too. If you're not sure about a specific item, just ask, we're happy to help.

Approved returns are refunded to your original payment method.

We reserve the right to refuse any return.

Questions about a return? Email us any time at hello@shopwhitandco.com.

Gift returns

Gifts follow the same 14-day window and the same condition requirements. Since a gift wasn't purchased on your card, gift returns are refunded as store credit. A gift receipt is required.

Online returns

To start a return on an online order, email us at hello@shopwhitandco.com and we'll get back to you with confirmation and instructions within 2 to 3 business days.

If your return is accepted, we'll send you a return shipping label along with instructions on where to send your package. Items sent back to us without requesting a return first can't be accepted.

Once approved, you'll be refunded to your original payment method within 10 business days. Keep in mind it can take a little extra time for your bank or credit card company to process and post the refund on their end.

Return shipping costs are the customer's responsibility, and we're not able to refund original shipping charges.

Damages and issues

Please take a look at your order as soon as it arrives. If anything is defective or damaged, or if you received the wrong item, contact us within 7 days of receipt so we can evaluate the issue and make it right. Email us at hello@shopwhitandco.com.

For delivery timelines, carriers, and pickup details, see our shipping policy.