Refund policy

In-Store Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Certain types of items cannot be returned, like perishable goods (such as food, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products) and candles. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

The same policy applies to gifts. Returns are accepted within 14 days for store credit. A gift receipt is required to make a return. 

We reserve the right to refuse any return. 

You can always contact us for any return question at hello@shopwhitandco.com.

Online Returns

To initiate a return from an online order, email us at hello@shopwhitandco.com.

We will get back to you with confirmation and instructions within 2-3 business days.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We are not responsible for shipping costs back to us and cannot refund original shipping charges.

Damages and issues 
Please inspect your order upon reception and contact us immediately, within 3 days of receipt. If the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Email us at hello@shopwhitandco.com.